Margene

Shipping and Returns Policy

Order Processing

Most of our products are made on a pre-order basis to minimize waste. Processing typically takes 4-5 weeks after the launch of each drop. We will keep you updated throughout the process so you'll know when your item is ready to ship.

Shipping Options

Free Standard Shipping (UK): We offer free standard shipping for all orders within the UK.
International Shipping: Shipping costs for international orders are calculated at checkout based on the delivery location. We currently ship to the UK, with plans to expand to the EU soon.

Delivery Times

UK: 4-5 working days after dispatch.
EU: 4-5 working days after dispatch.
Rest of World: 6-8 working days after dispatch.

Once your order is dispatched, you'll receive an email with tracking details to follow your order's journey.

Customs and Import Duties

For international deliveries, customs and import duties may be levied by your local customs authority once your parcel reaches your country. These charges are beyond our control and must be paid by the recipient of the parcel.

Failed Delivery Attempts

If delivery fails due to an incorrect address or unsuccessful delivery attempts, the cost of re-shipping the order will be covered by the customer.

Lost or Damaged Items

Margene Ltd. is not responsible for items lost or damaged in transit. However, we will do our best to assist you with resolving any issues with the carrier.

Changes to Orders

Once your order is placed, we cannot guarantee changes or cancellations before dispatch.

Returns Policy

Eligibility for Return

We accept returns for items that are faulty.
We also accept returns and exchanges within 7 days of delivery, provided the item is in perfect, unworn condition.

Return Process

To initiate a return or exchange, please email [email protected] with your order number and images of the faulty product within 7 days of receiving your order. We will guide you through the return process.

Please send returns to:

Margene Returns
25 Burwash House, Weston Street
London, SE1 3RW
United Kingdom

Please include a note with your name, order number, and the reason for the return. Without this information, the return process may take longer.

International Returns

If you're returning an item from outside the UK, please clearly mark the parcel as a "Customer Return" to avoid customs charges. Any import duties incurred will be deducted from your refund.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a traceable shipping service, as we cannot guarantee receipt of returned items without tracking information. Please ensure items are securely packed to prevent damage during transit.

Return Restrictions

We cannot accept returns for opened or used products. All returns must be in their original, unopened condition.

Refunds

Once your return is received and inspected, we'll email you to confirm we've received the item. If approved, a refund will be processed, and a credit will be automatically applied to your original payment method.

Unaccepted Returns

If a returned product has been opened or used, we won't accept the return. The item will be sent back to you at your expense.

Exchanges

As we operate on a pre-order model, exchanges are not always possible. However, if you contact us early, we'll do our best to accommodate your request. If an exchange isn't possible, we will issue a refund excluding shipping, customs, and import duties.

The Small Print:

As a small business, we ask customers to cover return postage costs. Once your returned order is inspected and deemed sellable, your refund will be processed within 1-3 days. If the product is returned in an unsellable condition, it will be returned to you, and no refund will be issued. Any necessary cleaning fees to return the item to sellable condition will be deducted from the refund.

Privacy and Cookie Policy

Background

Margene Ltd. understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see our cookie policy for detailed information).

If you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Margene Ltd.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means an account required to access and/or use certain areas and features of Our Site;
"Cookie" means a small text/image file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 15, below;
"Our Site" means this website, www.margene.co.uk
"United Kingdom and EU Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011, and 2015;
"We/Us/Our" means Margene Ltd, a limited company registered in England and Wales under Company Number 16129418, whose registered office is at 25 Burwash House, London, SE1 3RW.

2. Information About Us

Our Site, www.margene.co.uk, is owned and operated by Margene Ltd, a limited company registered in England and Wales under Company Number 16129418, whose registered and main trading address is 25 Burwash House, London, SE1 3RW, United Kingdom.

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see section 15 on Our use of Cookies), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account. Depending upon your use of Our Site, We may collect some or all of the following data:

Name;
Date of birth;
Contact information such as email addresses and telephone numbers;
Billing and postal address;
Demographic information such as post code, preferences and interests;
Financial information such as transaction history;
IP address (automatically collected);
Web browser type and version (automatically collected);
Operating system (automatically collected);
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);
Lifestyle and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personal Identifying Information

We may also collect non-personal identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse, and products and services viewed or ordered for example. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your information to contact you for market research, marketing, information and customer service purposes. We may contact you by email, phone, mail or social media platforms as indicated by you.

5. How Do We Use Your Data?

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.

We use your data to provide the best possible products and services to you. This includes:

Providing and managing your Account;
Providing and managing your access to Our Site;
Personalizing and tailoring your experience on Our Site;
Supplying Our products and services to you;
Personalizing and tailoring Our products and services for you;
Responding to communications from you;
Supplying you with email newsletters and offers, that you have subscribed to (you may unsubscribe or opt-out at any time);
Analyzing your use of Our Site [and gathering feedback] to enable Us to continually improve Our Site and your user experience;
Administrating debt recoveries;
Verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other 'identifiable' information to protect your data from unauthorized access).

15. What Cookies Do We Use and What For?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times

By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for advertising services.These Cookies are not integral to the functioning of Our Site.

All Cookies used by and on Our Site are used in accordance with current English and EU Cookie Law.

Certain features of Our Site depend on Cookies to function.

Your Country and EU Cookie Law deems these Cookies to be "strictly necessary". Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser's settings, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses various analytical services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

We collect information through cookies to ensure the content of the website and the website pathways work as effectively as possible. We use the following cookies to help us achieve this. Strictly necessary cookies. These are cookies that are required for the operation of our website and are completely anonymous. Below are examples of when or why we will use these cookies:

To help the website to function and enhance the look and feel of the website;
To ensure you are always provided with a quick and responsive browsing experience;
Our web servers to respond to your actions on the website or browsing the website. The website would not be able to work without it; and
They also help to improve navigation around our website and allow you to return to pages you have previously visited.

Analytical/performance cookies. Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. Below are examples of when we will use these cookies:

Statistical information and log data about the number of visits to certain pages on the site;
The pages you viewed and activities you carried out during your visit;
The time and date of your visit;
The duration you stayed on a certain page; and
The path taken whilst on the site.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. Below are examples of when we will use these cookies:

As soon as you visit the website, a cookie on your device will identify you have returned to the website and record your preferences;
Remembering your choice of language or region; and
When submitting a comment to one of our blogs, the information you enter is remembered in order to make it easier for you to comment next time.

By using our website you agree to us placing the cookies specified above on your device (phone, android, computer, mac etc.).

16. Summary of Your Rights under GDPR

Under the GDPR, you have:

the right to request access to, deletion of, or correction of your personal data held by Us;
the right to complain to a supervisory authority;
be informed of what data processing is taking place;
the right to restrict processing;
the right to data portability;
object to processing of your personal data;
rights with respect to automated decision-making and profiling (see section 17 below).

17. Automated Decision-Making and Profiling

17.1 In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge such decisions under GDPR, requesting human intervention, expressing Your own point of view, and obtaining an explanation of the decision from Us.

17.2 The right described in section 17.1 does not apply in the following circumstances:

The decision is necessary for the entry into, or performance of, a contract between the You and Us;
The decision is authorised by law; or
You have given you explicit consent.

18. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], or by post at Margene Ltd, 25 Burwash House, London, SE1 3RW. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

19. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and We will email you with a link to the updated Privacy Policy once we have made any changes. You will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Terms of Use

About Us and How to Contact Us

These terms and conditions (the "Website Terms of Use") govern your use of the website at www.margene.co.uk (our "Website"), which is operated by Margene Ltd., a company incorporated and registered in England and Wales under company number 16129418, whose registered office is at 25 Burwash House, London, SE1 3RW, United Kingdom.

To contact us, please write to us by post to Margene Ltd., 25 Burwash House, Weston Street, London, SE1 3RW, United Kingdom, or alternatively email us at [email protected].

Which Terms and Conditions Apply

By using our Website, you confirm that you accept these Website Terms of Use and the additional terms linked to below (the "Additional Terms"), and that you agree to comply with them. If you do not agree to those Additional Terms and these Website Terms of Use, you must not use our Website.

The Additional Terms that apply to your use of our Website, and which you should read before using our Website, are as follows:

Our Privacy and Cookie Policy, which sets out information about how we use your personal information and cookies on our website.
Our Terms of Sale, which govern the provision of our products and services to you.

Who Can Use Our Website

Our Website is solely for personal and non-commercial use. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of our Website. If you access our Website from locations outside the United Kingdom, you are solely responsible for compliance with local laws where they are applicable.

We seek to make our Website as accessible as possible. If you have any difficulties using our Website, please contact us using the contact details given above.

Changes to Our Website and These Website Terms of Use

We may amend these Website Terms of Use from time to time. Every time you wish to use our Website, please check these Website Terms of Use to ensure you understand which terms and conditions apply at that time.

We may update and change our Website from time to time to reflect changes to our products and services, our users' needs, and our business priorities.

Suspension or Withdrawal of Our Website

We do not guarantee that our Website, or any content on our Website, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your Internet connection are aware of these Website Terms of Use and the Additional Terms, and that they comply with them.

We May Transfer Our Agreement with You to Someone Else

We may transfer our rights and obligations under these Website Terms of Use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Website Terms of Use.

Signing Up for an Account and Using Our Website

When you register an account on our Website, you will be required to provide us with some information about yourself (such as your name, email address, residential address, phone number, and date of birth). You agree to provide accurate and up-to-date information to us at all times.

Any account that you register with someone else's email address or with temporary email addresses may be closed without notice. We may require you to revalidate your account if we believe that you have been using an invalid email address. We reserve the right, at our sole discretion, to refuse the registration of any account or to cancel any account at any time.

You agree that you will not:

Create an account for anyone other than yourself;
Create a username with the intent to impersonate another person;
Create an account that is subject to any rights of a person other than you without appropriate authorisation.

By using our Website and/or registering for an account via our Website, you confirm that:

You have not previously been suspended or removed from any of our Website;
Your registration and your use of our Website are in compliance with all applicable laws and regulations;
You will not create more than one account.

Keeping Your Account Secure

If you choose, or you are provided with, a user identification code, password, private key, or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to anyone else. You are solely responsible for maintaining the confidentiality of your account and your account password, and you accept responsibility for all activities that occur under your account.

You may not share your account password with others, nor use your account to make purchases on someone else's behalf. We accept no responsibility for any liability that arises in connection with the theft of your account details (including password) by any unauthorised third parties. We have the right to disable any user identification code or password, whether chosen by you or allocated by us at any time if we believe you have failed to comply with any of these Website Terms of Use.

You should use particular caution when accessing your account from a device which is public or shared or belongs to someone else so that others are not able to view or record your password or other personal information.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details given above.

Using Material on Our Website

We are the owner or the authorised licensee of all intellectual property rights in our Website, and in the material published on our Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website solely for your own personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, or download any part of our Website in breach of these Website Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely on Information on Our Website

The content on our Website is provided for general information only and to inform you about us and our products and services. It is not intended to amount to advice on which you should rely. It does not constitute technical, financial, or legal advice or any other type of advice and should not be relied on for any purposes.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties, or guarantees, whether express or implied, that the content on our Website is accurate, complete, or up to date.

Additional Conditions for using our Website

When using our Website, you must not do or attempt to do any of the following:

Infringe our intellectual property rights or any other person's rights: This includes copying, reproducing, distributing, republishing, downloading, displaying, posting, or transmitting any content of our Website (or our brand names, imagery, logos, etc.) without proper permission.
Overburden our infrastructure or disrupt our services: Access the Website in such a way that imposes an unreasonable or disproportionately large burden on our infrastructure, or interrupts or interferes with the functionality, efficiency, or operation of the Website.
Execute unauthorized network monitoring: Engage in network monitoring to intercept data not intended for you.
Engage in unlawful activities: Perform any illegal, criminal, or harmful activity in connection with the use of our Website.
Use the Website for unlawful purposes: Utilize our Website in any way that is unlawful under applicable laws or violates these Website Terms of Use and Additional Terms.
Harass or harm other users: Engage in actions like harassment, threats, deception, defamation, embarrassment, or fraud against any other user.
Infringe third-party rights: Encourage or engage in actions that infringe or misappropriate third-party rights, including intellectual property.
Tamper with security features: Interfere with security features of our Website by, for example, disabling or circumventing measures that prevent or limit copying of content, attempting to reverse-engineer our Website's source code, or circumventing password or authorization methods.
Modify or reverse-engineer software: Copy, modify, reverse-engineer, decompile, disassemble, or tamper with our Website's software (in whole or in part), or create any derivative works from it.
Disrupt the Website's operation: Upload or spread harmful software like viruses, malware, trojans, or spyware; make unsolicited offers or advertisements; collect personal information from users without their consent; or disrupt network servers related to the Website.
Engage in fraudulent activity: Impersonate any individual or entity, access another user's account without authorization, falsify personal details, or attempt to deceive others.
Sell or transfer access to your account: You are prohibited from selling or transferring your account to another individual.
Use proxy IP addresses to hide multiple accounts: Attempt to disguise your location or hide the use of multiple accounts by using proxy IP addresses.
Extract data using automated systems: Use automated systems or software to extract data from our Website (known as 'screen scraping').
Attempt unauthorized access: Make any attempts to gain unauthorized access to our Website, servers, or databases.
Launch attacks on our Website: Conduct or attempt a Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attack.

If you breach any of the above conditions, your right to access and use our Website will cease immediately. We may, where appropriate, report any such breach to the relevant law enforcement authorities and cooperate with them by disclosing your identity to those authorities.

Links to Third-Party Websites

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those third-party websites or resources.

Our Responsibility for Loss or Damage Suffered by You

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology to access our Website. You should use your own virus-protection software.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence.

We only provide our Website for domestic and private use. We have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How We May Use Your Personal Information

Any personal information that you provide to us will be dealt with in line with our Privacy Notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information, and how to contact us.

Rules About Linking to Our Website

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link to any part of our Website other than the homepage(s).

We reserve the right to withdraw linking permission without notice.

Which Laws Apply in the Event of a Dispute

These Website Terms of Use are governed by the laws of England and Wales. You agree to the non-exclusive jurisdiction of the English courts.